Frequently Asked Questions
1. About Skincareglows
Q1: What is Skincareglows?
Skincareglows is an online skincare store offering high-quality, dermatologist-recommended skincare products. We ship across the USA and internationally.
Q2: Is Skincareglows a legitimate business?
Yes. Skincareglows is operated by Lundycare LLC, registered in the USA.
Address: 4515 Dover Hills Dr, Kalamazoo, MI 49009
Email: info@skincareglows.com
Phone: +1 (331) 261-9525
2. Orders & Payments
Q3: How do I place an order?
Simply add your selected products to your cart and click “Proceed to Checkout.”
Follow the on-screen steps to complete payment and confirm your order.
Q4: What payment methods do you accept?
We accept secure online payments through major debit/credit cards and other safe checkout options available at checkout.
Q5: Can I cancel or modify my order?
Orders can only be canceled or changed before they are processed.
Contact us immediately at info@skincareglows.com.
3. Shipping & Delivery
Q6: How long does shipping take?
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USA: 3 to 4 business days
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International: 7 to 14 business days
Q7: Do you provide tracking numbers?
Yes. A tracking number will be sent to your email once the order ships.
Q8: What if my package is delayed or lost?
Email us with your order number. We will contact the carrier and assist you in tracking or investigating the issue.
4. Returns & Refunds
Q9: What is your return policy?
We accept returns within 30 days if the item is unused, unopened, and in original packaging.
Q10: How do I start a return?
Email us at info@skincareglows.com with your order number and reason for return.
We will provide instructions on how to proceed.
Q11: How long does it take to receive a refund?
Refunds are normally processed within 5–7 business days after we receive and inspect the returned item.
5. Products & Safety
Q12: Are your products authentic?
Yes. All products sold on Skincareglows are 100% authentic, sourced directly from authorized suppliers.
Q13: Can I have an allergic reaction?
Each person’s skin can react differently.
We recommend reviewing the ingredient list and consulting a dermatologist if you have sensitive skin.
Q14: Do you test products on animals?
We only work with brands that follow ethical practices and do not engage in animal testing.
6. Account & Customer Support
Q15: Do I need an account to order?
No. You may checkout as a guest or create an account for faster future orders.
Q16: How can I contact customer support?
You can reach us by:
Email: info@skincareglows.com
Phone: +1 (331) 261-9525
Q17: When will I receive a response?
We reply within 1 business day.
7. Miscellaneous
Q18: Are my payments secure?
Yes. Our website uses SSL encryption to ensure your information is fully protected.
Q19: Do you offer discounts or promotions?
Yes! Check our homepage or subscribe to our email list for exclusive offers.
Q20: Do you ship worldwide?
Yes. We offer international shipping to most countries.
8. Contact Information
If you have any questions or concerns regarding your order, our products, or your data rights, please reach out to us:
Website Name: Skincareglows
Company Name: Lundycare LLC
Company Number: 802802854
Address: 4515 Dover Hills Dr, Kalamazoo, MI 49009, United States
Email: info@skincareglows.com
Phone: +1 331-261-9525
Contact Form: https://www.skincareglows.com/contact-us/
Business Hours:
Monday to Friday: 24 hours
Saturday and Sunday: 24 hours
Time Zone: Eastern Standard Time (EST)
Response Time: We respond within 24 hours
General questions
Located in Michigan, Skincareglows was launched in 2019 and ever since, we have been dedicated to bringing you the most effective beauty and skincare products at the best prices. We want our customers to feel that they are getting nothing less than a pure, unadulterated, clean, and complete product that does exactly what it claims to do. Skincareglows doesn’t sell anything that we have not personally tried and tested on ourselves. We look for the most effective products available to help you–our valued customer–look your absolute best.
We take great pride in our company, our commitment to customer service, and in the products we sell. Our online store is designed to provide you with a safe and secure environment to browse our product catalog.
Use the direct payment by Chase bank- use either your credit or debit card to pay directly on our website!
0 to 2 business days Handing Time. 10 to 12 Business Days Transit Time within the USA!
Once your order is placed, your item(s) will be shipped out your package within 0 to 2 business days. Packages are shipped through 1st class mail (with tracking information) via the United States Postal Service, which means it will take anywhere between 3 to 4 business days–once shipped– to arrive at your doorstep.
No rx is needed to make a purchase.
Other questions
We have sold thousands of products already to very satisfied customers, and would never dream of selling anything other than the real deal. We test all products personally, before committing to sell them here on our site. Our products are manufactured with the highest standards from companies all over the world.