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Refund and Returns Policy

Returns & Refund Policy

Overview

At Skincareglows, we are committed to providing a safe, enjoyable, and risk-free shopping experience. While we are confident in the quality and effectiveness of our products, we understand that individual skin types and preferences vary.

If you experience any problems with your order or have an adverse reaction to a product, please contact our customer service team immediately. Our trained and attentive staff will guide you through the resolution process.

We also understand that sometimes a product simply does not meet your expectations. For this reason, we offer a 14-day money-back guarantee for all purchases. If you are not completely satisfied, you may return the product within 14 days from delivery for a full refund.

Our goal is to ensure that your experience with Skincareglows is convenient, transparent, and stress-free.

Shipping Returns

To return your product, please mail it to:

Name: Skincareglows
Address: 4515 Dover Hills Dr, Kalamazoo, MI 49009, USA

Return Window: 14 days from delivery date
Restocking Fee: None
Return Method: By mail

Please ensure that the product is returned in its original packaging and unused condition. Include any receipts or order confirmation with your return to help us process it efficiently.

Incorrect, Damaged, or Defective Products

If your product arrives incorrect, damaged, or defective, Skincareglows will cover all costs, including the product and return shipping. There is no cost to the customer.

  • Report damaged items immediately: Email info@skincareglows.com within 48 hours of delivery.

  • Replacement or refund: We will either replace the product or issue a full refund based on your preference.

Customer Remorse

We understand that sometimes customers may order the wrong product, choose the wrong size, or simply change their mind.

  • Skincareglows will cover all return shipping costs.

  • There is no restocking fee.

  • Returns are accepted within 14 days of delivery.

  • Refunds will be issued in the original form of payment once the returned product is received and inspected.

Refund Terms

  • Once your return has been received and reviewed, you will be notified via email if your refund has been accepted.

  • Refunds are issued via the original payment method.

  • Please allow 7-10 business days for the refund to process. Additional time may be required for your bank or credit card provider to post the credit.

  • Partial refunds may apply if the returned item shows signs of use or is missing original packaging.

Return Label: Customers may download and print a return label for mail-in returns, making the process seamless and convenient.

Exchanges

If you prefer an exchange for a different product or size:

  1. Contact our customer service team at info@skincareglows.com.

  2. Include your order number and details of the product you wish to exchange.

  3. We will provide instructions for sending back the original product and receiving your new item.

Exchanges are processed at no additional cost to you, including shipping.

Safety & Quality Assurance

Skincareglows products are sourced from trusted suppliers and carefully inspected to ensure quality and authenticity.

  • Products are shipped in secure packaging to prevent damage.

  • All returns are inspected to maintain high-quality standards.

  • We take customer feedback seriously and continually improve our product quality and service.

Tips for Returns

  • Always keep your order confirmation and receipt.

  • Return products in their original packaging.

  • If the product was opened, ensure it is unused and unaltered.

  • For sensitive products, like skincare serums or prescription items, please follow the special handling instructions included with your order.

Contact Information

If you have any questions, concerns, or need assistance regarding your return, refund, or exchange, contact us:

Website Name: Skincareglows
Company Name: Lundycare LLC
Company Number: 802802854
Address: 4515 Dover Hills Dr, Kalamazoo, MI 49009, United States
Email: info@skincareglows.com
Phone: +1 331-261-9525
Contact Form: https://www.skincareglows.com/contact-us/

Business Hours:
Monday to Friday: 24 hours
Saturday and Sunday: 24 hours

Time Zone: Eastern Standard Time (EST)
Response Time: We respond within 24 hours